Paid.ai | Monetization Platform for AI-Native Companies

We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and other privacy regulations.

In this Privacy Policy,

“Website” means any Paid-owned or operated websites, web applications, dashboards, APIs, documentation portals, campaign or event microsites, and subdomains that link to this Privacy Policy (including www.paid.ai, app.paid.ai and docs.paid.ai).

“Events” means virtual or in-person events hosted or organised by us (and related registration pages and communications).

“Services” means our products and services (including the Paid platform) made available via the Website or otherwise.

Where we process personal information on behalf of our business customers in connection with the Services, we do so as a processor or service provider under the applicable customer contract and data processing agreement. This Privacy Policy does not apply to such processing except to the extent we act as a controller in our own right.

Personal information we collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below. Where applicable, we indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. If you do not provide your personal information when requested, you may not be able to use our Website or Events if that personal information is necessary to provide you with our Website or Events, or if we are legally required to collect it.

A. Personal Information You Provide to Us

Registration and Business Contact Details. When you sign up for product access, register for an Event, request a demo, download content, subscribe to our newsletter or otherwise interact with us, we may collect your name, work email address, company name, job title and any other information you choose to provide. If you sign up using a third-party account, (for example, Google), we may also receive basic profile information from that provider, such as your name, email address and, where available, profile image.

We may also receive business contact details and related professional information about you from publicly available sources and third-party providers, such as lead generation, scheduling, CRM, visitor identification and data enrichment providers, including where they help us identify companies or contacts that may be interested in our Services.

Communications. If you contact us directly, we may receive personal information about you. For example, when you contact us for more information about Paid, we may receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. When you communicate with us online, we use Intercom and other service providers to receive, host and manage customer support and messaging communications on our behalf. These providers may process the contents of your messages, any attachments you send, and related metadata such as timestamps, account identifiers and device/browser information. We do not use Intercom's AI chatbot functionality; support responses are handled manually by our team. If you subscribe to our newsletter, then we will collect certain information from you, such as your name, email address, and company name.

AI Features (Prompts and Outputs). Our Services may include AI-powered features that allow you to submit text inputs (such as prompts) and receive generated outputs within the application. If you include personal information in your inputs, we will process that information and it may be reproduced in the outputs. We store prompts and outputs as part of your account data for product functionality and audit purposes. We may review prompts and outputs in anonymised and aggregated form for product improvement, debugging and quality assurance. We do not use customer prompts or outputs to train third-party foundation models, and we do not share prompts or outputs with model providers except as necessary to generate the requested output as part of providing the Services.

Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.

B. Personal Information We Collect When You Use Our Website

Location Information. When you use our Website, we infer your general location information, for example, by using your internet protocol (IP) address.

Device Information. We receive information about the device and software you use to access our Website, including IP address, web browser type, and operating system version.

Usage Information. To help us understand how you use our Website and to help us improve it, we automatically receive information about your interactions with our Website like the pages or other content you view and the dates and times of your visits.

Information from Cookies and Similar Technologies. We and our third-party partners use cookies and similar technologies (such as pixels and tags) to operate our Website, to understand how it is used, and to support our marketing activities, including analytics, advertising, retargeting, lead generation, and visitor identification or enrichment. Where required by applicable law (including in the United Kingdom “UK” and European Economic Area “EEA”), we will obtain your consent before placing or accessing non-essential cookies or similar technologies on your device. Where we make cookie consent or preference controls available, you can use those controls to manage your preferences and withdraw consent at any time. You can also review your browser settings and contact us using the details below if you would like more information about the cookies and similar technologies we use

Please review your web browser's “Help” file to learn the proper way to modify your cookie settings.

Please note that if you delete or choose not to accept cookies from our Website, you may not be able to utilize the features of our Website to their fullest potential.

How We Use the Personal Information We Collect

We use the personal information we collect:

To provide, maintain, improve, and enhance our Website, Events and Services;
To understand and analyze how you use our Website and develop new products, services, features, and functionality;
To communicate with you, provide you with updates and other information relating to our Website, Events or Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
For marketing and advertising purposes (including sending marketing communications, running and measuring campaigns, conducting lead generation and business contact enrichment, identifying companies and contacts that may be interested in our Services, and using advertising and social media platforms, where permitted by law, to run or measure campaigns and reach relevant business audiences);
To facilitate the use and connection of third-party services or applications (for example, identity and authentication providers, customer support and messaging tools, analytics providers, marketing automation and CRM tools, scheduling tools, data enrichment providers, payment providers, and AI/model providers used within our Services);
To generate de-identified or aggregated data for any lawful purpose;
To find and prevent fraud, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our Terms of Use, Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide notice at the time the personal information is collected.

Legal Basis for Processing European Personal Information

If you are located in the EEA or the UK, we only process your personal information when we have a valid “legal basis,” including as set forth below.

Consent. We may process your personal information where you have consented to certain processing of your personal information.

Contractual Necessity. We may process your personal information where required to provide you with the Website, Events or Services. For example, we may need to process your personal information to respond to your inquiries or requests, provide customer support, or enable your access to product features.

Compliance with a Legal Obligation. We may process your personal information where we have a legal obligation to do so. For example, we may process your personal information to comply with tax, labor and accounting obligations.

Legitimate Interests. We may process your personal information where we or a third party have a legitimate interest in processing your personal information. Specifically, we have a legitimate interest in using your personal information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of the Website and Services. We only rely on our or a third party's legitimate interests to process your personal information when these interests are not overridden by your rights and interests.

How We Disclose the Personal Information We Collect

Event Partners and Affiliates. We may disclose personal information we receive to event partners or sponsors in connection with Events that are co-hosted or sponsored, where this is clearly disclosed at the point of registration and there is a lawful basis for doing so. We may also disclose personal information to our corporate affiliates (if any) for purposes described in this Privacy Policy.

Vendors and Service Providers. We may disclose personal information to vendors and service providers that process personal information on our behalf in connection with providing our Website and Services (for example, cloud hosting and infrastructure, identity and access management, customer support and messaging, analytics, marketing automation/CRM, sales and lead enrichment, visitor identification, scheduling, email communications, payment processing, tax and fraud prevention, security, and AI/model providers used within our Services).

These vendors and service providers may have access to personal information only as necessary to perform services for us and are required to protect it in accordance with applicable contractual and legal requirements. In some cases, this may include processing business contact details, support communications and attachments, usage and device information, or information collected through cookies and similar technologies..

Analytics Partners. We may use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google's practices by visiting www.google.com/policies/privacy/partners/.

As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Website.

Merger, Sale, or Other Asset Transfers. We may transfer or disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.

Consent. We may also disclose personal information from or about you or your devices with your permission.

Your Choices and Rights

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Do Not Track and targeted advertising opt-outs. Some browsers offer “Do Not Track” settings, but there is no accepted standard for how to respond to those signals and we do not respond to them. Depending on where you live, you may have the right to opt out of certain processing for targeted advertising or similar advertising purposes. You can exercise those rights by adjusting your cookie settings where available, using any consent or preference controls we make available on our Website, or contacting us using the details below.

Depending on where you live and subject to applicable law, you may have the right to:

request access to, and a copy of, your personal information;
request correction of personal information that is inaccurate, incomplete or out of date. In some cases, we may provide self-service tools that enable you to update your personal information;
request deletion of your personal information in certain circumstances;
request restriction of our processing of your personal information, or object to processing based on our legitimate interests, in certain circumstances;
withdraw your consent where we rely on consent as the legal basis for processing. This will not affect the lawfulness of processing before withdrawal, although some features of our Website may no longer be available;
request data portability and receive an electronic copy of personal information that you have provided to us, in certain circumstances;
object at any time to our processing of your personal information for direct marketing purposes;
request human review of decisions taken exclusively on the basis of automated processing where those decisions produce legal or similarly significant effects on you, and lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.

You may exercise these rights by contacting us using the contact details at the end of this Privacy Policy. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights.

Third Parties

Our Website may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

Children's Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no parts of our Website are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you may alert us at hello@paid.ai.

International Visitors

Our Website and Services are operated from, and personal information may be processed in, the United States and other countries where we and our service providers operate. If you are located in the UK or EEA, this may involve transferring your personal information outside the UK/EEA.

Where we transfer personal information outside the UK or EEA, we use appropriate safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum (or other lawful transfer mechanism) in accordance with applicable data protection laws.

You can contact us as described below if you would like more information about the safeguards we use for international transfers, or to request a copy (where available).

Retention of Personal Information

We store personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide and secure our Website and Services, manage our relationship with you, comply with legal obligations, resolve disputes and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it is used. Business contact and marketing lead data is generally retained for up to 24 months after our last meaningful interaction with you, unless you opt out earlier, object to the processing, or a longer period is reasonably necessary to establish, exercise or defend legal claims. Account and product-related information that we process as controller is generally retained for the duration of the account or customer relationship and for up to 12 months thereafter, unless a longer period is reasonably necessary for security, compliance, dispute resolution or legal obligations. For example, certain monitoring traces may be retained for around 30 days, certain operational logs for around 15 days, and support communications in Intercom may be deleted for inactive users after around 9 months. We review retention periods periodically and aim not to keep personal information for longer than is reasonably necessary for the relevant purpose.

Changes to This Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through our Website, we will notify you through our Website, by email, or other communication.

Contact Information

Agent Paid Limited (trading as Paid.ai), a private limited company incorporated and registered in England and Wales with company number 16113498, is responsible for, and is the data controller of, your personal information. If we are required under applicable law to appoint a representative in the European Economic Area, we will identify that representative and make its contact details available in this Privacy Policy or otherwise to affected individuals. If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at hello@paid.ai or write to us at 161 Farringdon Road, London, EC1R 3AL, United Kingdom.