Fair usage policy

Review our fair usage guidelines for AI cost tracking, billing automation, and margin management services.

  1. Purpose. The Services are offered for normal commercial workloads typical of customers of similar size and industry (“Normal Usage”). This clause sets clear thresholds and the process for addressing sustained over-consumption.
  2. Included Allocation. Unless otherwise agreed in writing, Normal Usage means no more than (i) 1 million API requests per calendar month, (ii) 10 GB of data stored in the Platform at any time, and (iii) 200 concurrently-active end-user seats per production environment.
  3. Monitoring & Notice. Paid will monitor aggregate usage. If Customer’s consumption exceeds any Normal Usage threshold for two consecutive calendar months (“Excess Usage”), Paid will give written notice and the parties will work in good faith to (a) reduce usage or (b) amend the Order Form to cover additional capacity.
  4. Remedies for Unresolved Excess Usage. If Excess Usage is not remedied within 30 days of notice, Paid may—after at least 5 business days’ advance notice—apply reasonable technical or administrative controls (e.g., rate-limiting, seat caps) until usage returns to Normal Usage or the parties agree on revised fees.
  5. No Surprise Overage Fees. Paid will not charge overage fees without Customer’s prior written approval. If Customer elects not to purchase additional capacity, Customer may terminate the affected Services for convenience without penalty on 10 days’ written notice.
  6. Hierarchy. This Fair Usage Policy is incorporated by reference into the Order Form and prevails over any conflicting usage language in the Agreement. Capitalized terms not defined here have the meanings in the Agreement.